Last updated: October 12, 2026
Thank you for visiting wqacf.shop.
If you have any questions about our products, orders, payments, shipping, delivery, returns, refunds, or other customer service matters, please contact us using the information below.
1. Company Information
Company Name: WHITE & HAYWARD LETTINGS LIMITED
Legal Form: Private Limited Company (Ltd.)
Company Registration Number: 05157980
Registration Authority: Companies House, United Kingdom
Registered Address:
25 Hill Road
Theydon Bois
Epping
Essex
CM16 7LX
United Kingdom
Website: https://www.wqacf.shop/
2. Customer Service Contact
Email: support@wqacf.shop
Telephone: +44 1945 582658
Postal Address:
WHITE & HAYWARD LETTINGS LIMITED
25 Hill Road
Theydon Bois
Epping
Essex
CM16 7LX
United Kingdom
Customers may contact us regarding product information, order inquiries, payment questions, shipping arrangements, delivery updates, cancellations, returns, refunds, or other matters related to our online store.
3. Customer Support
Our customer service contact channels are available for inquiries concerning:
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Product information and specifications
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Order placement and order status
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Shipping and delivery information
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Cash on Delivery (COD) payments
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Order cancellation requests
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Returns and refunds
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Damaged, defective, or incorrect products
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General website and customer service inquiries
When contacting us about an existing order, please include your order number and the name or email address associated with your order.
4. Shipping and Delivery Information
We currently offer delivery to:
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Germany
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Austria
Orders are dispatched from the United States.
We offer free standard shipping to Germany and Austria.
Orders are generally processed within 1–2 business days.
For deliveries to Germany, the estimated shipping transit time is 5–7 business days after dispatch.
Delivery estimates for Austria and the shipping options available for each destination should be checked in our Shipping and Delivery Policy and during checkout.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Import VAT, customs duties, and customs clearance fees are covered by our company. Customers are not required to pay additional import-related charges upon delivery.
For further information, please refer to our Shipping and Delivery Policy.
5. Payment Information
Cash on Delivery (COD) is available where offered during checkout.
Available payment methods and the total amount payable are displayed before an order is submitted.
For additional information, please review our Payment Policy.
6. Returns, Refunds, and Cancellations
For return, refund, withdrawal, or cancellation inquiries, please contact:
Email: support@wqacf.shop
Consumers in Germany and Austria generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal conditions and exceptions.
For detailed information about withdrawal rights, return procedures, refunds, and defective products, please refer to our Return & Refund Policy.
Important: Our registered company address is not automatically the return address for products.
Please follow the applicable return instructions. Nothing in this section restricts your statutory consumer rights.
7. Complaints and General Inquiries
If you have a complaint about a product, order, delivery, payment, or our services, please contact us using the information below.
Company: WHITE & HAYWARD LETTINGS LIMITED
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: https://www.wqacf.shop/
We will make reasonable efforts to review and respond to customer inquiries and complaints.
Mandatory consumer rights and legal remedies remain unaffected.