Shipping and Delivery Policy
Last updated: October 19, 2026
This Shipping and Delivery Policy explains the shipping and delivery arrangements for orders placed through wqacf.shop, operated by WHITE & HAYWARD LETTINGS LIMITED.
This policy applies to orders delivered to Germany and Austria.
1. Shipping Destinations
We currently offer shipping to the following countries:
-
Germany
-
Austria
Shipping availability is subject to the delivery address and the shipping options displayed during checkout.
Customers should provide complete and accurate delivery information when placing an order.
2. Shipping Origin
Orders are dispatched from the United States.
International shipments may be subject to customs clearance procedures before delivery to Germany or Austria.
Any applicable import VAT, customs duties and customs clearance fees are covered by our company, as explained below.
3. Shipping Methods and Costs
We currently offer the following shipping option for eligible orders delivered to Germany and Austria:
| Shipping Method | Shipping Cost |
|---|---|
| Express Shipping | Free (€0.00) |
Express Shipping is currently the only shipping method available during checkout for deliveries to Germany and Austria.
No shipping charge is applied to eligible orders delivered to these countries.
The applicable shipping method and cost are displayed during checkout before the customer submits an order.
4. Order Processing
Orders are generally processed within 1–2 business days after an order is successfully placed.
Business days are Monday through Friday, excluding applicable public holidays.
Processing includes order verification, preparation, packaging and arranging shipment.
Processing time is separate from shipping transit time.
5. Estimated Delivery Times
For deliveries to Germany, the estimated shipping transit time for Express Shipping is generally 5–7 business days after dispatch.
Including the usual order processing period of 1–2 business days, the total estimated delivery time for Express Shipping to Germany is approximately 6–9 business days after placing the order.
For deliveries to Austria, the estimated shipping transit time for Express Shipping is generally 5–7 business days after dispatch.
Including the usual order processing period of 1–2 business days, the total estimated delivery time for Express Shipping to Austria is approximately 6–9 business days after placing the order.
Delivery estimates are not guaranteed delivery dates. Actual delivery may be affected by carrier operations, customs processing, public holidays, international transportation disruptions, or other circumstances.
Customers retain their statutory rights if goods are not delivered within the agreed or legally applicable delivery period.
6. Customs Duties, Import VAT and Clearance Fees
Orders are dispatched from the United States to Germany and Austria.
Any applicable import VAT, customs duties and customs clearance fees associated with these shipments are covered by WHITE & HAYWARD LETTINGS LIMITED.
Customers are not required to pay additional import VAT, customs duties or customs clearance fees upon delivery.
The total amount payable by the customer is displayed before the order is placed.
If you are unexpectedly asked to pay import-related charges for your order, please contact support@wqacf.shop before making any payment so that we can assist you.
7. Payment on Delivery
Cash on Delivery (COD) is available only for orders where this payment option is explicitly offered during checkout.
Where COD is available, the applicable payment arrangements will be displayed before the customer places the order.
Customers should refer to the checkout page for the payment methods available for their particular order.
8. Order Confirmation
After placing an order, customers will receive order confirmation according to the contact details and notification arrangements used during checkout.
Please review the order information carefully.
If you identify an incorrect shipping address or other order information, contact us as soon as possible at:
We will make reasonable efforts to assist before dispatch. Changes may not be possible once shipment has begun.
9. Shipment Tracking
Where tracking information is available from the carrier or logistics provider, it will be provided to the customer after dispatch.
For questions about shipment status, please contact our customer support team.
10. Delivery Delays
Delivery may occasionally be affected by:
-
Customs clearance procedures
-
Carrier or logistics disruptions
-
Severe weather
-
Public holidays
-
Incorrect or incomplete delivery information
-
International transportation delays
-
Other circumstances outside our reasonable control
If your order is significantly delayed, please contact support@wqacf.shop.
We will review the available shipment information and assist in accordance with applicable consumer protection laws.
11. Incorrect or Incomplete Delivery Information
Customers should provide accurate and complete delivery details, including:
-
Full name
-
Street address and house number
-
Postal code
-
City
-
Country
-
Email address
-
Telephone number, where required for delivery
If you identify an error after placing your order, contact us promptly.
Any additional delivery arrangements will be handled in accordance with applicable law and the information disclosed before purchase.
12. Failed Delivery Attempts
If delivery cannot be completed, the carrier may arrange another delivery attempt or provide collection instructions.
If your parcel is returned following an unsuccessful delivery attempt, please contact us for assistance.
For Cash on Delivery orders, customers should follow the payment instructions provided during checkout and delivery.
13. Damaged, Missing or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, is missing or differs from what you ordered, contact us at:
Please include your order number and a description of the issue.
Photographs may help us investigate, where appropriate.
We will address the matter in accordance with applicable consumer protection laws and our Return & Refund Policy.
14. Risk During Transportation
Where we arrange shipment through a carrier, the risk of loss or damage generally transfers to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, subject to applicable law.
This provision does not restrict statutory consumer rights.
15. Delivery Rights
Customers retain all mandatory delivery rights under applicable consumer protection laws.
Where delivery does not occur within an agreed period, consumers may be entitled to request delivery within an additional reasonable period.
If delivery still does not take place, customers may have the right to terminate the contract under applicable law.
16. Order Cancellation
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will make reasonable efforts to assist with cancellation requests.
If an order has already been dispatched, applicable statutory withdrawal and return rights remain available in accordance with our Return & Refund Policy and applicable law.
17. Returns
Return arrangements, withdrawal rights and refunds are explained in our Return & Refund Policy.
Please contact customer service for the applicable return instructions and return address.
Do not send products to our registered company address unless specifically instructed to do so.
18. Public Holidays
Processing and shipping estimates are based on business days.
Public holidays in the United States, Germany, Austria or countries involved in transportation may affect delivery schedules.
19. Contact Information
Company Name: WHITE & HAYWARD LETTINGS LIMITED
Company Registration Number: 05157980
Registered Address: 25 Hill Road, Theydon Bois, Epping, Essex, United Kingdom, CM16 7LX
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: https://www.wqacf.shop/
For questions about shipping, delivery, delayed orders or shipment status, please contact our customer support team.