Last updated: October 12, 2026
These Terms of Service ("Terms") govern your access to and use of wqacf.shop (the "Website") and purchases made through the Website.
The Website is operated by:
WHITE & HAYWARD LETTINGS LIMITED
25 Hill Road
Theydon Bois
Epping, Essex
CM16 7LX
United Kingdom
Company Registration Number: 05157980
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: https://www.wqacf.shop/
Throughout these Terms, "we", "us", and "our" refer to WHITE & HAYWARD LETTINGS LIMITED.
These Terms should be read together with our Privacy Policy, Return & Refund Policy, Shipping and Delivery Policy, Payment Policy, and Legal Notice.
Nothing in these Terms excludes or restricts mandatory consumer rights under applicable law.
1. General Conditions
By using our Website or placing an order, you agree to comply with these Terms to the extent permitted by applicable law.
You must have the legal capacity required to enter into a binding purchase contract or act with appropriate authorization where legally permitted.
You must not use our Website for unlawful, fraudulent, or unauthorized purposes.
We may take reasonable steps to protect the Website against fraud, security threats, and misuse, subject to applicable law.
2. Online Store
Our Website enables customers to browse and purchase products offered through our online store.
We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability information.
Product information may be updated when necessary.
Any differences between product descriptions and delivered goods will be assessed in accordance with applicable consumer protection laws.
3. Products and Availability
All products are offered subject to availability.
We may modify or discontinue products for future orders.
If a product becomes unavailable after an order has been placed, we will contact the customer and handle the affected order in accordance with applicable law.
Any payment requiring reimbursement will be refunded as required by law.
4. Prices and Charges
Product prices are displayed in the currency shown on the Website and during checkout.
For customers shopping in Germany and Austria, prices are generally displayed in euros (EUR).
The total amount payable will be displayed before the customer submits an order.
We currently offer free Express Shipping to Germany and Austria.
Applicable import VAT, customs duties, and customs clearance fees for orders delivered to Germany and Austria are covered by our company. Customers are not required to pay additional import-related charges upon delivery.
Prices and mandatory charges will be disclosed in accordance with applicable law.
Any correction of a pricing error affecting an existing order will be handled in accordance with applicable contractual and consumer protection requirements.
5. Orders and Contract Formation
Customers can select products, review their shopping cart, enter delivery information, and review the total order amount before submitting an order.
Submitting an order constitutes an offer to purchase the selected products.
An automated acknowledgment of receipt does not necessarily constitute acceptance of the order.
A purchase contract is formed when we accept the order, as communicated through the applicable order confirmation or fulfilment process.
Any rejection or cancellation of an order will be handled in accordance with applicable law.
We may be unable to accept an order where there is a legitimate reason, including product unavailability, invalid delivery information, suspected fraud, or legal restrictions.
If payment has already been received for an order that cannot be fulfilled, the applicable amount will be reimbursed in accordance with applicable law.
6. Payment Methods
We offer Cash on Delivery (COD) where available.
When COD is selected, payment is generally collected at delivery.
The available payment methods and total payable amount are displayed during checkout.
Customers must provide accurate order and delivery information.
Further details are available in our Payment Policy.
7. Shipping and Delivery
We currently deliver to:
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Germany
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Austria
Orders are dispatched from the United States.
We provide free Express Shipping to Germany and Austria.
Orders are generally processed within 1–2 business days.
For Germany, the estimated transportation time is generally 5–7 business days after dispatch.
Delivery estimates for Austria should be checked in the Shipping and Delivery Policy and during checkout.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Delivery estimates are not guaranteed delivery dates unless expressly agreed otherwise.
Mandatory consumer rights concerning delayed or failed delivery remain unaffected.
For complete information, please review our Shipping and Delivery Policy.
8. Import Duties and Customs Charges
Products may be shipped internationally from the United States.
For orders delivered to Germany and Austria, applicable import VAT, customs duties, and customs clearance fees are covered by our company.
Customers are not required to pay additional import-related charges upon delivery.
This arrangement does not affect any mandatory consumer rights under applicable law.
9. Right of Withdrawal
Consumers in Germany and Austria generally have a statutory right to withdraw from qualifying distance purchases within 14 days without giving a reason.
For goods, the withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
Specific legal exceptions may apply to certain products or contracts.
To exercise your right of withdrawal, contact:
You may also use the model withdrawal form provided in our Return & Refund Policy.
Further information is available in our Return & Refund Policy.
10. Returns and Return Shipping Costs
We cover return shipping costs for eligible returns from Germany and Austria, including qualifying statutory withdrawal returns.
Customers are not required to pay return shipping costs for eligible returns under our policy.
Please contact support@wqacf.shop for the applicable return address and return shipping instructions.
Our registered company address is not automatically the return address.
Your statutory right of withdrawal does not depend on obtaining prior return authorization.
11. Refunds
Refunds are processed in accordance with applicable consumer protection laws and our Return & Refund Policy.
For a valid statutory withdrawal, reimbursement will generally be made without undue delay and no later than 14 days after we are informed of the withdrawal, subject to any legally permitted withholding until goods are received or proof of return shipment is provided.
We do not charge refund processing fees.
For COD orders, we will arrange reimbursement using a legally appropriate method.
Where an alternative refund method requires the customer's agreement, we will obtain that agreement and ensure no additional refund fees are imposed.
12. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incorrect, or otherwise does not conform to the contract, please contact:
We may request reasonable information to identify the order and assess the issue.
Applicable legal remedies may include repair, replacement, price reduction, or refund.
We cover necessary return shipping costs where required by law and under our stated return policy.
Nothing in these Terms limits mandatory statutory remedies.
13. Statutory Consumer Guarantees
Consumers retain all mandatory statutory rights concerning defective or non-conforming goods.
Any commercial warranty offered with a product is additional to, and does not replace, statutory consumer rights.
The availability and scope of any voluntary commercial warranty will be stated separately where applicable.
14. Accuracy of Information
We make reasonable efforts to maintain accurate information concerning products, prices, specifications, availability, and Website content.
We may correct errors and update information where permitted by law.
Corrections affecting an existing consumer contract will be handled in accordance with applicable legal requirements.
15. Intellectual Property
Unless otherwise stated, original Website content owned by WHITE & HAYWARD LETTINGS LIMITED may be protected by applicable intellectual property laws.
Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.
Protected materials may not be used without authorization where authorization is required by law.
16. Prohibited Uses
You must not use the Website to:
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Engage in unlawful or fraudulent activities
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Infringe intellectual property or other legal rights
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Transmit malicious software
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Attempt unauthorized access to systems or accounts
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Interfere with Website security or functionality
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Collect personal information unlawfully
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Impersonate others or provide deliberately fraudulent information
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Misuse the ordering or checkout process
We may take lawful and proportionate measures to protect our Website and services.
17. Third-Party Services
Our Website may use services provided by third parties, including e-commerce technology, logistics, and other operational service providers.
Third-party services may be subject to their own applicable terms and privacy notices.
Information about personal data processing is provided in our Privacy Policy.
18. Privacy and Data Protection
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
For privacy-related inquiries, please contact:
19. Liability
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.
In particular, mandatory consumer rights and statutory remedies remain unaffected.
Any limitation of liability applies only to the extent permitted by applicable law.
20. Events Beyond Our Reasonable Control
Circumstances outside our reasonable control may affect our ability to fulfil certain obligations.
Such circumstances may include significant transport disruptions, natural disasters, governmental restrictions, or major infrastructure failures.
Any consequences for an existing consumer contract will be handled in accordance with applicable law.
This section does not remove mandatory rights concerning non-delivery, delayed delivery, or contractual non-performance.
21. Changes to These Terms
We may update these Terms to reflect changes to our services, business practices, or applicable legal requirements.
Updated Terms will be published on the Website.
Changes will not retroactively alter existing consumer contracts unless permitted by applicable law.
22. Severability and Consumer Rights
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Mandatory consumer protection provisions prevail over conflicting contractual terms.
23. Governing Law and Dispute Resolution
Contracts entered into through our Website are subject to applicable law.
Nothing in these Terms deprives consumers residing in Germany or Austria of mandatory consumer protections available under the law applicable to their circumstances.
Any jurisdictional provisions apply only to the extent permitted by mandatory consumer protection and procedural laws.
If you have a complaint about an order, product, or service, please contact us:
Email: support@wqacf.shop
Telephone: +44 1945 582658
Nothing in these Terms prevents consumers from exercising their rights before competent courts or through applicable legally available dispute resolution procedures.
24. Contact Information
For questions concerning these Terms of Service, please contact:
WHITE & HAYWARD LETTINGS LIMITED
25 Hill Road
Theydon Bois
Epping, Essex
CM16 7LX
United Kingdom
Company Registration Number: 05157980
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: https://www.wqacf.shop/