Impressum
Legal Notice
Last updated: September 29, 2026
This Legal Notice provides information about the owner and operator of wqacf.shop.
1. Website Operator
Company Name: WHITE & HAYWARD LETTINGS LIMITED
Registered Address:
25 Hill Road
Theydon Bois
Epping
Essex
United Kingdom
CM16 7LX
Company Registration Number: 5157980
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: wqacf.shop
WHITE & HAYWARD LETTINGS LIMITED is responsible for the operation of this online store and the commercial services offered through the Website.
2. Contact Information
For questions regarding our Website, products, orders, payments, shipping, returns, refunds, or other customer service matters, please contact us using the following details:
Email: support@wqacf.shop
Telephone: +44 1945 582658
Postal Address:
WHITE & HAYWARD LETTINGS LIMITED
25 Hill Road
Theydon Bois
Epping
Essex
United Kingdom
CM16 7LX
For inquiries concerning an existing order, please include your order number where available.
3. Company Registration
Legal Company Name: WHITE & HAYWARD LETTINGS LIMITED
Company Registration Number: 5157980
Registered Address: 25 Hill Road, Theydon Bois, Epping, Essex, United Kingdom, CM16 7LX
4. Markets and Delivery
Our online store currently serves customers in:
-
Germany
-
Austria
We provide free standard shipping for eligible orders delivered to Germany and Austria.
Orders are generally processed within 1–2 business days.
After dispatch, estimated delivery generally takes approximately 5–7 business days.
Business days generally mean Monday through Friday, excluding applicable public holidays.
Please refer to our Shipping and Delivery Policy for further information.
5. Payment Methods
We offer Cash on Delivery (COD) where available.
When Cash on Delivery is selected, payment is generally collected when the order is delivered.
The payment methods available for a particular order will be displayed during checkout.
6. Consumer Rights
Customers in Germany and Austria may benefit from mandatory consumer protection rights under applicable law.
For qualifying distance purchases, consumers generally have a statutory 14-day right of withdrawal, subject to applicable legal conditions and exceptions.
Detailed information regarding withdrawal, returns, refunds, cancellations, and defective products is available in our Return & Refund Policy.
Nothing in this Legal Notice is intended to exclude, restrict, or replace any mandatory consumer rights available under applicable law.
7. Product and Website Information
We make reasonable efforts to ensure that information provided on our Website is accurate and up to date.
Product descriptions, specifications, availability, prices, and other information may occasionally be updated or corrected.
Nothing in this section limits any statutory rights available to customers where products are defective, incorrectly described, or otherwise do not conform to the applicable sales contract.
8. Intellectual Property
Unless otherwise stated, content owned by WHITE & HAYWARD LETTINGS LIMITED and published on this Website, including text, graphics, layouts, designs, and other original materials, may be protected by applicable intellectual property laws.
Third-party trademarks, trade names, product names, images, and other intellectual property remain the property of their respective owners.
Content protected by intellectual property rights may not be reproduced, distributed, modified, or commercially exploited without authorization where such authorization is required by law.
9. External Links
Our Website may contain links to websites or services operated by third parties.
We do not control independent third-party websites and are not responsible for their content, availability, or privacy practices.
Customers should review the applicable terms and privacy policies of third-party services before using them.
10. Privacy and Data Protection
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
Our Privacy Policy provides further information about how personal data may be collected, used, stored, shared, and protected.
For privacy-related inquiries, please contact:
11. Returns and Refunds
For questions or requests concerning returns, refunds, damaged products, defective products, or incorrect orders, please contact:
Please include your order number and relevant information concerning your request.
Do not send returned products to our registered company address unless our customer service team has specifically confirmed that it is the appropriate return address.
Complete information concerning returns and refunds is available in our Return & Refund Policy.
12. Complaints
If you have a complaint concerning an order, product, delivery, payment, or our services, please contact us:
Email: support@wqacf.shop
Telephone: +44 1945 582658
We will make reasonable efforts to review and respond to customer complaints appropriately.
Nothing in this section prevents consumers from exercising any mandatory rights or remedies available under applicable law.
13. Limitation of Information
We make reasonable efforts to maintain accurate information on this Website.
Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Mandatory statutory consumer rights remain unaffected.
14. Applicable Law and Consumer Protection
Our commercial activities are subject to applicable legal requirements.
Where our Website specifically directs its commercial activities to consumers in Germany or Austria, applicable mandatory consumer protection provisions may apply.
Nothing in this Legal Notice, our Terms of Service, or our other Website policies is intended to deprive consumers of mandatory protections that cannot legally be excluded or restricted.
15. Legal and Business Inquiries
For legal, contractual, business, or regulatory inquiries concerning this Website, please contact:
WHITE & HAYWARD LETTINGS LIMITED
25 Hill Road
Theydon Bois
Epping
Essex
United Kingdom
CM16 7LX
Company Registration Number: 5157980
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: wqacf.shop