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Shipping and Delivery Policy
Last updated: September 29, 2026
This Shipping and Delivery Policy explains the shipping and delivery arrangements for orders placed through wqacf.shop, operated by WHITE & HAYWARD LETTINGS LIMITED.
This policy applies to orders delivered to Germany and Austria.
1. Shipping Destinations
We currently provide delivery to customers in:
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Germany
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Austria
Delivery availability may depend on the delivery address and the information provided during checkout.
Please ensure that your shipping address, postal code, telephone number, and other delivery information are complete and accurate before submitting your order.
2. Free Shipping
We provide free standard shipping on eligible orders delivered to Germany and Austria.
There is no standard shipping fee for eligible orders to these destinations.
Any applicable charges outside our standard shipping arrangements, if available, will be clearly communicated before the order is completed.
3. Order Processing Time
Orders are generally processed within 1–2 business days after the order has been successfully placed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next applicable business day.
Processing time refers to the time required to verify, prepare, pack, and arrange an order for dispatch. It is separate from the estimated transportation and delivery time.
4. Estimated Delivery Time
After an order has been dispatched, estimated delivery generally takes:
Germany: 5–7 business days
Austria: 5–7 business days
Business days generally mean Monday through Friday and exclude applicable public holidays.
The total estimated time from placing an order to delivery is therefore generally approximately:
1–2 business days processing + 5–7 business days delivery.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
5. Cash on Delivery
We offer Cash on Delivery (COD) where available.
When Cash on Delivery is selected, payment is generally collected when the order is delivered.
Please ensure that you provide a valid telephone number and accurate delivery information when placing your order.
The payment methods available for your specific order will be displayed during checkout.
6. Order Confirmation
After successfully placing an order, you may receive an order confirmation using the contact information provided during checkout.
Please review your order information carefully.
If you notice an error in your delivery address or other order information, please contact us as soon as possible at:
We will make reasonable efforts to update the information before dispatch. However, changes may not be possible after the order has already been shipped.
7. Shipment and Delivery
Once your order has been processed, it will be prepared for shipment to the delivery address provided during checkout.
Where tracking information is available for your shipment, it may be provided to you after dispatch.
Delivery may be performed by third-party carriers or logistics providers.
Please ensure that the delivery address is accessible and that someone is available to receive the order where required, particularly for Cash on Delivery orders.
8. Delivery Delays
Although we aim to deliver orders within the estimated delivery period, occasional delays may occur due to circumstances such as:
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High order volumes
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Carrier or logistics disruptions
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Severe weather
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Public holidays
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Incorrect or incomplete delivery information
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Transportation disruptions
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Other circumstances outside our reasonable control
If your order is significantly delayed, please contact us at support@wqacf.shop so that we can review the status of your shipment.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
9. Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please verify your:
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Full name
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Street address and house number
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Postal code
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City
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Country
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Telephone number
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Email address
If an order cannot be delivered because the information provided is incorrect or incomplete, please contact us as soon as possible.
Additional delivery attempts or other arrangements may be required depending on the circumstances.
10. Failed Delivery Attempts
If a delivery cannot be completed because no authorized recipient is available, the carrier may make another delivery attempt or provide instructions for receiving the parcel.
For Cash on Delivery orders, please ensure that someone is available to receive the parcel and complete the required payment.
If a parcel is returned because delivery could not be completed, please contact us at support@wqacf.shop for assistance.
11. Damaged Packages
Please inspect your parcel and products after delivery.
If your order arrives damaged or the contents appear to have been damaged during transportation, please contact us as soon as reasonably possible at:
Please provide your order number and, where appropriate, photographs showing the package and affected product.
We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
12. Missing or Incorrect Items
If an item is missing from your order or you receive a product different from the one ordered, please contact us at:
Please provide your order number and details of the issue.
Where appropriate, we may request photographs or other information to help us review and resolve the matter.
13. Risk During Transportation
Where we arrange delivery using a carrier, responsibility for the goods during transportation remains with us to the extent required by applicable consumer protection law.
The risk generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, receives physical possession of the goods.
This does not affect your statutory consumer rights.
14. Delivery Time and Consumer Rights
We aim to deliver orders within the delivery timeframe communicated through our Website and this policy.
Where an order is not delivered within an agreed delivery period, customers may have rights under applicable consumer protection law, including the right in certain circumstances to request delivery within an additional reasonable period.
If delivery still does not take place within an applicable additional period, the customer may have the right to terminate the contract.
Nothing in this Shipping and Delivery Policy restricts mandatory consumer rights available under applicable law.
15. Order Cancellation
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible:
We will make reasonable efforts to process your cancellation request.
If your order has already been dispatched, cancellation before delivery may no longer be possible. In that case, any applicable statutory withdrawal and return rights will remain available in accordance with our Return & Refund Policy and applicable law.
16. Returns
Shipping and delivery arrangements for returned products are governed by our Return & Refund Policy.
Please contact us before sending a return so that we can provide the applicable return instructions and return address.
Do not send products to our registered company address unless our customer service team has specifically instructed you to do so.
17. Public Holidays
Order processing and delivery estimates are based on business days.
Business days generally mean Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays may begin processing on the next applicable business day.
Public holidays in Germany, Austria, the dispatch location, or locations used by our logistics providers may occasionally affect delivery times.
18. Contact Information
If you have questions about shipping, delivery, delayed orders, or your shipment status, please contact us:
Company Name: WHITE & HAYWARD LETTINGS LIMITED
Company Registration Number: 5157980
Registered Address: 25 Hill Road, Theydon Bois, Epping, Essex, United Kingdom, CM16 7LX
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: wqacf.shop
We will make reasonable efforts to assist you with shipping and delivery inquiries.