AGB
Terms of Service
Last updated: September 29, 2026
These Terms of Service ("Terms") govern your access to and use of wqacf.shop (the "Website") and any purchases made through the Website.
The Website is operated by:
WHITE & HAYWARD LETTINGS LIMITED
25 Hill Road
Theydon Bois
Epping
Essex
United Kingdom
CM16 7LX
Company Registration Number: 5157980
Email: support@wqacf.shop
Telephone: +44 1945 582658
Throughout these Terms, the terms "we", "us", and "our" refer to WHITE & HAYWARD LETTINGS LIMITED.
By accessing our Website, placing an order, or using our services, you agree to these Terms. These Terms should be read together with our Privacy Policy, Return & Refund Policy, and Shipping and Delivery Policy.
1. General Conditions
By using this Website, you confirm that you have the legal capacity required under applicable law to enter into a binding agreement or that you are using the Website with the authorization of a parent or legal guardian where required.
You may not use our Website or products for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security, functionality, availability, or proper operation of the Website.
We reserve the right to refuse or restrict access to our services where reasonably necessary, including in cases of suspected fraud, misuse, security risks, or violation of these Terms, subject to applicable law.
2. Online Store
Our Website allows customers to browse and purchase products offered through our online store.
Product availability may change from time to time.
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Website are accurate and up to date.
However, minor differences may occur due to factors such as screen settings, product updates, or manufacturing variations.
Nothing in this section limits any mandatory rights you may have where goods do not conform to the contract or are materially different from their description.
3. Products and Availability
All orders are subject to product availability.
We reserve the right to discontinue a product or modify our product range at any time.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, cancel the affected part of the order.
If any payment has already been received for a cancelled product, the applicable amount will be refunded in accordance with applicable law.
4. Prices
Product prices are displayed on the Website before you place your order.
The applicable price is the price displayed during the ordering process at the time the order is submitted, except where an obvious pricing or technical error has occurred and applicable law permits correction.
Any applicable taxes or other mandatory charges will be displayed as required by law.
We currently provide free standard shipping to Germany and Austria.
No standard shipping charge will be added to eligible orders delivered to Germany or Austria.
5. Orders
When you place an order through our Website, you are making an offer to purchase the selected products under these Terms.
After placing an order, you may receive an electronic confirmation acknowledging receipt of your order.
We reserve the right to reject or cancel an order where reasonably justified, including where:
-
A product is unavailable
-
The order information is materially incomplete or incorrect
-
There is an obvious pricing or technical error
-
We reasonably suspect fraudulent or unauthorized activity
-
We cannot deliver to the provided address
-
The transaction would violate applicable law
Where an order is cancelled after payment has already been received, any amount due to you will be refunded in accordance with applicable law.
6. Payment
We offer Cash on Delivery (COD) where available.
When Cash on Delivery is selected, payment is generally collected when the order is delivered.
You agree to provide accurate and complete information when placing an order and to ensure that someone authorized to accept the delivery and make the required payment is available where necessary.
The payment methods actually available for a particular order will be displayed during checkout.
We reserve the right to add, remove, or modify available payment methods, subject to applicable law.
7. Shipping and Delivery
We currently offer free standard shipping to Germany and Austria.
Delivery availability and applicable delivery information will be displayed through our Website or checkout process.
Estimated delivery times are estimates unless a specific binding delivery date has expressly been agreed.
Circumstances outside our reasonable control may occasionally affect delivery.
Please provide complete and accurate delivery information when placing your order. Incorrect or incomplete delivery details may cause delays or unsuccessful delivery attempts.
Further information regarding shipping and delivery is available in our Shipping and Delivery Policy.
8. Right of Withdrawal
Consumers in Germany and Austria generally have a statutory right to withdraw from qualifying distance contracts within 14 days without giving a reason.
For purchases of goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
Certain statutory exceptions to the right of withdrawal may apply depending on the nature of the product or transaction.
To exercise your right of withdrawal, please contact us at:
Email: support@wqacf.shop
Further information about the withdrawal procedure, returns, applicable exceptions, and refunds is provided in our Return & Refund Policy.
Nothing in these Terms is intended to restrict any mandatory statutory withdrawal rights available to consumers.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection law.
If you wish to return a product, please contact us at:
Please do not send products to our registered company address unless our customer service team has specifically confirmed that it is the appropriate return address.
Where a refund is due for an order paid by Cash on Delivery, our customer service team may contact you to obtain the information reasonably necessary to arrange the refund through an appropriate method.
10. Defective, Damaged or Incorrect Products
Please inspect your order after delivery.
If a product is defective, damaged upon delivery, incorrect, or otherwise does not conform to your order, please contact us at support@wqacf.shop.
Please provide your order information and, where reasonably appropriate, photographs or other information showing the issue.
We will review the matter and provide the remedies required under applicable consumer protection law.
Depending on the circumstances, these remedies may include repair, replacement, price reduction, or refund.
Your statutory rights are not affected by these Terms.
11. Statutory Guarantee
Consumers may have mandatory statutory rights regarding goods that are defective or do not conform to the sales contract.
Nothing in these Terms, or in any commercial warranty that may be offered with a product, excludes or limits mandatory statutory rights available under applicable law.
Any voluntary or commercial warranty offered for a product is additional to, and does not replace, mandatory statutory consumer rights.
12. Accuracy of Information
We make reasonable efforts to provide accurate and current information on the Website.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, availability, pricing, promotions, or other Website content.
Where permitted by applicable law, we may correct such errors and update information.
Any correction affecting an existing consumer contract will be handled in accordance with applicable law and will not remove mandatory consumer rights.
13. Intellectual Property
Unless otherwise stated, the Website and its original content, including text, graphics, layout, design elements, logos, and other materials owned by us are protected by applicable intellectual property laws.
You may use the Website for personal and lawful purposes.
You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected Website content without authorization where such authorization is required by law.
Third-party trademarks, product names, and other intellectual property appearing on the Website remain the property of their respective owners.
14. Prohibited Uses
You must not use the Website:
-
For unlawful or fraudulent purposes
-
To violate applicable laws or regulations
-
To infringe intellectual property or other legal rights
-
To transmit malicious code, viruses, or harmful technologies
-
To attempt unauthorized access to our systems or accounts
-
To interfere with the operation or security of the Website
-
To collect personal information unlawfully
-
To impersonate another person or provide intentionally fraudulent information
-
To misuse the checkout or ordering system
We may take reasonable measures to protect the Website, our customers, and our business from prohibited or fraudulent activity.
15. Third-Party Services
Our Website may use or provide access to services operated by third parties, including e-commerce technology, logistics, analytics, or other service providers.
Third-party services may be governed by their own terms and privacy policies.
Where third parties process personal information in connection with our Website, further information is provided in our Privacy Policy.
16. Privacy
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
Our Privacy Policy explains, among other things, what personal information we collect, why we process it, how it may be shared, how long it may be retained, and the rights available to individuals under applicable data protection law.
For privacy-related questions, please contact:
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude or restrict mandatory consumer rights or liability that cannot legally be excluded.
To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control or for losses that were not reasonably foreseeable when the contract was concluded.
18. Force Majeure and Events Beyond Our Control
We will not be responsible for delays or failure to perform an obligation where performance is prevented by circumstances outside our reasonable control, to the extent permitted by applicable law.
Such circumstances may include significant transportation disruptions, natural disasters, governmental actions, widespread network failures, or other events that could not reasonably have been prevented.
This section does not affect mandatory consumer rights or any rights available to you under applicable law where delivery is delayed or performance does not occur.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Website, business practices, services, or applicable legal requirements.
The version applicable to your purchase will generally be the version in effect when your order is placed, unless applicable law requires otherwise.
The latest version will be published on this Website together with the applicable "Last updated" date.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.
The remaining provisions will continue to apply to the extent legally permitted.
21. No Waiver of Consumer Rights
Nothing in these Terms is intended to waive, exclude, or restrict any mandatory consumer protection rights available to you under applicable law.
If any provision of these Terms conflicts with a mandatory consumer protection rule applicable to you, the mandatory rule will prevail.
22. Governing Law and Jurisdiction
These Terms and contracts entered into through our Website are subject to applicable law.
Where you are a consumer residing in Germany or Austria, nothing in these Terms deprives you of mandatory consumer protections granted to you by the law that would otherwise apply to you.
Any provisions concerning jurisdiction will apply only to the extent permitted by mandatory consumer protection and procedural laws.
23. Complaints and Dispute Resolution
If you have a complaint concerning an order, product, or our services, please contact us first so that we can review the matter:
Email: support@wqacf.shop
Telephone: +44 1945 582658
We will make reasonable efforts to address customer complaints in an appropriate and timely manner.
Nothing in this section prevents you from exercising any rights or remedies available under applicable consumer protection law, including access to competent courts or applicable alternative dispute resolution mechanisms.
24. Contact Information
Questions about these Terms of Service may be sent to:
WHITE & HAYWARD LETTINGS LIMITED
25 Hill Road
Theydon Bois
Epping
Essex
United Kingdom
CM16 7LX
Company Registration Number: 5157980
Email: support@wqacf.shop
Telephone: +44 1945 582658
Website: wqacf.shop